Company Industry:        IT

Position:                       1

Total experience:           7-15 years in IT service & support or related fields

Work location:               Asoke, Bangkok

Salary range:                 Max 100K

Working time:                Monday – Friday

RESPONSIBILITIES:

1.)   Plan.

• Plan service delivery according to Scope of Work.
• Work with Project Supervisor to define operation procedure for the project.
• Plan job assignment for each project members.

2.)   Organize

• Assign job to each project members.
• Rotate job of each project members for better service delivery.
• Request resource and follow up resource preparation for running project.

3.)   Control

• Advise each project members to deliver professional service to customer.
• Analyze performance reports generated by Project Supervisor.
• Manage to maintain working environment to be able to support each project members.

4.)   Improve

• Adjust operation procedure based on performance reports analysis.
• Resolve any issues in project team, may request support from Department Manager.

5.)   Report

• Alert and consult with Department Manager at the early state before problem occurs.
• Report team performance to Department Manager weekly.
• Interface with customer to:

I.)                   Report service performance.

II.)                 Make recommendations to prevent future problems.

III.)                Issues escalation.

IV.)              Resolve any issues between customer and service team.

QUALIFICATIONS:

• Male or Female, 30-40 years of age
• Master’s degree in Computer Engineer, Computer Sciences, MBA or any related fields
• 7-15 years in IT service & support or related fields (Infrastructure, Service Delivery)
• Project Management experiences at least 5 years
• Good command of English.

Interested candidate please send a copy of your resume along with any supporting documents to weerapong@synesis.co.th for further process. For more details, please call 02-284-1320 x103 

Please kindly refer this job to anyone you know whose qualifications seem to match with the requirements of this job.